British Airways Apprenticeship Coach (Cabin Crew Apprenticeship)

British Airways

Job Description

To manage the learning journey plan of apprentices at British Airways. From onboarding support to initial and diagnostic assessments, production and ongoing maintenance of Individual Learning Plans, pastoral care, coaching, progress checks, statutory monitoring and scheduling of End Point Assessments, the Coaches are a constant link for the apprentices throughout their time on the programme through structured learning events. This role is critical to ensure that the apprentices’ journeys are seamless, individualised and compliant with ESFA and Ofsted requirements.

In addition to supporting the apprentices, this role involves working in collaboration with the Global Learning Academy (GLA) Crew Learning team, our business stakeholder Inflight Customer Experience (IFCE), in particular Customer Service Managers (CSM) and Inflight Business Managers (IBM’s). This is an operational role, working 7 days a week, with shift pattern between the hours of 0700 – 1900. This is a dual position based at both London Heathrow (LHR) and London Gatwick (LGW).

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Develop and manage individual learning plans and group profiles

• Regular on programme reviews, target setting and programme coordination

• Manage and support apprentice’s English and Maths (Functional Skills) learning events (in conjunction with external supplier)

• Commitment to Continuous Professional Development (CPD) and mandatory corporate learning requirements

• Accountable for the pastoral care of learners, supporting taking appropriate actions when required

• Evaluating progress through data obtained from the e-portfolio system, tracking progress against the timely milestones. (Reporting, tracking and monitoring)

• Work with IFCE scheduling to ensure reviews are executed as required, to adhere to the minimum 20% off the job learning requirements.

• Maintain communication with business stakeholders to report progress and escalate issues/concerns as appropriate

• Engaging with apprentices using a variety of methods and online tools in a meaningful way

• Ensure effective Safeguarding and Prevent referral processes are adopted and in place.

• Delivery of learning to apprentices on areas such as Safeguarding, Prevent, British Values and Work Skills

• Ensure apprentices are ready for Gateway, Mock EPA and EPA through regular touch points, e.g. reviews and online tools

• Ambassadors for British Airways and our apprenticeship programmes, supporting our early talent initiatives e.g. careers fairs

Job Requirements

• Experience working in the field of apprenticeships using apprenticeship standards and eportfolios

• Experience working in a customer contact environment e.g. Aviation, Travel & Tourism, Hospitality industry. Previous experience as cabin crew would be desirable.

• Understanding of working with a remote, global team

• Ability to contribute to the department’s process to plan, implement, monitor and review quality cycles

• Understanding of apprenticeship standards and the key stages from Onboarding to End Point Assessment

• Expertise in delivering blended learning solutions, in a highly regulated industry

• Experience in evaluating learning and development interventions

• Experience developing and implementing Quality Improvement Plans

• Established expertise of implementing learning and development objectives and personal targets

• Understanding of compliance requirements for apprenticeships, such as Ofsted, ESFA

• Strong inter-personal skills

• Ability to use digital learning platforms i.e. Virtual Learning Environments

• Expertise in coaching and mentoring in a learning environment

• Working Knowledge of Microsoft Office applications i.e. Word, Excel, PowerPoint.

• Strong stakeholder management and influencing skills

• Evidence of implementing stretch, challenge and differentiation into learning delivery

Job Details

Company: British Airways

Employment Type: Apprenticeship

Job Location: London Heathrow, United Kingdom

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