Job Description
Coordinator, Airport Customer Experience Compliance
This job is a member of the Customer Experience Team within the Customer Experience Division. Responsible to ensure stations meet all Local, Federal and Corporate mandates including but not limited to: dangerous goods regulations, hazardous waste storage and handling procedures, financial controls, FAA/TSA/DOT/FDA regulations, environmental, safety and OSHA regulations, vendor contract maintenance, training compliance, security, station self-audits (customer experience, cabin appearance, ground ops compliance, baggage), fueling compliance, deicing compliance, catering compliance, GSE and facility preventative maintenance, ad-hoc and operation needs.
Benefits and Offers
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Duties and Responsibilities
Your main responsibilities in this role include the following:
Investigates irregularities and fines received from FAA, TSA, DOT and other regulatory agencies
Performs detailed record keeping
Interacts with American Airlines leadership and outside regulatory agencies
Presents discrepancies to station leadership
Escalates issues to headquarters if necessary
Assists station during irregular operations
Ability to adjust hours and shifts to meet business requirements and workload demand
Job Requirements
High School diploma or GED equivalency
Applicable valid driver’s license as required by local authorities
Satisfactory completion of written test
Excellent interpersonal skills
Ability to accomplish multiple tasks within a limited timeframe
Ability to work independently and make sound decisions using individual judgment
Knowledge of computer experience in Excel, Word, and PowerPoint
Customer service experience
