Alaska Airlines Jobs | Lounge Concierge - part-time, NY

Alaska Airlines

Job Description

The Lounge Concierge provides personalized guest experience for Alaska Lounge members and guests through individualized interactions that create a hassle-free travel experience.

This individual contributor position provides an inviting and comfortable environment for Alaska Lounge members and guests.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Provides an inviting and comfortable environment for members and guests.

• Establishes a personal connection with each guest.

• Prepares and serves meals and beverages, including alcohol for members and guests.

• Manages the cleanliness of the lounge by wiping up spills, clearing and cleaning tables, and removing trash.

• Promotes Alaska Airlines products and services (e.g., membership, day pass, etc.).

• Responds to and resolves customer inquiries, assists customers with necessary travel arrangements (e.g., seat assignments, check-in service, reservations), and prioritizes members' needs and requests in a tight time frame.

• Identifies creative solutions to handle unhappy or mishandled passengers.

• Processes new member enrollments and renewals.

• Other duties as assigned.

Job Requirements

• A minimum of 2 years of guest service or community service experience.

• Must be at least 21 years old.

• Must be able to obtain State Food Handlers Certification and Alcohol Seller/Server Certification.

• Must be able to stand for long periods of time.

• Must be able to bend, squat, stoop, reach and grasp.

• Must be able to lift 50 pounds.

• Typing speed of at least 25 WPM.

• Ability to project a professional image and be approachable with strong social skills.

• Articulate and able to effectively communicate with confidence.

• Able to multi-task while working under pressure.

• Able to make quick, sound decisions in a challenging and varied work environment.

• High school diploma or equivalent.

• Must be authorized to work in the U.S.

Preferred Qualifications

• Computer experience, including familiarity with Image and Solar.

• Strong marketing, sales, management, or customer service experience.

• Motivated to achieve excellent guest service.

• Previous airport experience.

Job Details

Company: Alaska Airlines

Employment Type: part-time

Job Location: New York, New York, United States

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