Southwest Airlines Careers | Operations Agent Job, Memphis, TN

Southwest Airlines

Job Description

An Operations Agent provides legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aircraft and coordinating Ramp, Operations, Provisioning and aircraft servicing to accomplish on-time performance.

Your main responsibilities in this role include the following:

Duties and Responsibilities

• Prepares dispatch release forms and collects weather reports from OTIS for the Crew;

• Arranges for fueling of aircraft as required;

• Prepares weight and balance forms;

• Advises Dispatch, FLIFO and Stations of flight departures / arrivals;

• Closes out flights; files and maintains accurate flight papers;

• Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning;

• Operates boarding bridge, coordinates boarding and deplaning Customers;

• Works with Gate Agents in expediting the check in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts;

• Handles Station AMS and radio communications traffic;

• Prepares dispatch release forms and collects weather reports from informational system for Crewmembers and keeps all Station Teammembers apprised of flight and weather information;

• Responsible for ground security and assuring operations follow security procedures;

• Must be able to communicate information and instructions verbally or via radio equipment;

• May perform the duties of a Freight Agent;

Job Requirements

• Southwest Airlines will consider your interest for the Memphis Operations Agent if you are currently a resident of the state of Tennessee

• High School diploma, GED or equivalent;

• Must be at least 18 years of age;

• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986;

• Must possess a valid state motor vehicle operator's license;

• May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights.

• Must be able to lift and move items of 70 pounds and/or more;

• Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods;

• Must be able to carry items up and down stairs from aircraft to ramp area;

• May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes;

• Must maintain the ability to wear prescribed uniforms;

Other Qualifications

• College coursework or degree would be an asset;

• Two years of airline/military related work experience in ramp/operations/provisioning functions preferred;

• Must comply with DOT drug and alcohol testing program;

• Must be aware of hazardous situations and be able to handle emergencies as needed;

• Able to work under pressure and handle many functions at once with many different offices and/or groups of people;

• Must work under tight time constraints to accomplish quick turns of aircraft;

• You will need to be available to work a variety of shifts, including nights, weekends and holidays and overtime;

• Ability to type and/or use a computer keyboard;

• Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period;

• This is a union position covered by the Transport Workers Union (TWU).

Job Details

Company: Southwest Airlines

Employment Type: Full-time

Job Location: Memphis, Tennessee, United States

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