Lufthansa Cargo Jobs | Office Senior Agent, Chicago, USA

Lufthansa Group

Job Description

The Office Agent Senior is responsible for the documentary handling of cargo and mail. S/he will provide support and guidance to Office Agents and provide onsite support where applicable.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Within the operational targets set by the Head of Sales & Handling and/or Cargo Supervisor the Office Agent Senior performs the following duties:

• Documentary Acceptances.

• Shipment Data Capture.

• Prioritization of Export Build-up and Import Breakdown.

• Preparation of Export and Import documentation (Manifest, AWBs)

• Handling of irregularities (MSCA, MSAW, FDCA, damages)

• Preparation NOTOC.

• Close out flight.

• Handling of irregularities (MSCA, MSAW, FDCA, damages)

• Customer contact (Notify customer)

• Hand over AWB and Docs to customer.

• Debit charges.

• People Management/Supervision

• Assists the Cargo Supervisor in monitoring the Office Agent Junior.

• General

• Provides feedback to Office Supervisor.

• Provides Support to Office Agent.

• Supports, co-operates, and communicates with all colleagues.

• Participates in staff briefings.

• Performs all other duties assigned or delegated by supervisors.

Job Requirements

• High school diploma/GED desirable.

• 2 – 3 of professional experience.

• High school diploma or equivalent. Experience in warehouse handling favoured.

• Fluent English required.

• Local/other language required.

• Qualification according to CHM / GOM required.

• Experience in document handling and customer service required

• Computer skills as user.

• MS office.

Personal Competencies

• Good cost consciousness.

• Excellent detail oriented.

• Strong oral and written communication skills.

• Good problem Solving.

• Good quality consciousness.

• Strong productivity driven.

• Good reasoning ability.

• Strong safety and security.

• Excellent ability to work under pressure.

• Strong adaptability.

• Good assimilation.

• Good conflict skills management.

• Strong customer orientation.

• Strong customer service.

• Excellent commitment.

• Good corporate awareness.

• Strong flexibility.

• Good independence.

• Strong initiative.

• Strong intercultural awareness.

• Strong interpersonal skills.

• Strong judgment.

• Strong professionalism.

• Excellent reliability.

• Excellent responsibility.

• Excellent teamwork.

Job Details

Company: Lufthansa Group

Employment Type: Full-time

Job Location: Chicago, IL, USA

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