American Airlines Careers | Agent, Integrated Customer Services - PT Job, Germany

American Airlines

Job Description

This job is part of the Frankfurt Airport Customer Services Team. It supports a group of Lead Agents in delivering a safe and first class airport experience to our customers. You will be expected to have an understanding of all areas of customer service and security and to work flexibly across all functions in both areas. On a day to day basis, you report into and take instruction from the Lead Agents in customer service and security.

Your main responsibilities in this role include the following:

Duties and Responsibilities

• Provide a consistently high quality customer service and ensure a seamless experience at all contact points

• Perform a range of airport related duties and be prepared to support the daily operation in any capacity required in the following areas: Check-in & Security, Gates, Transfer, Arrival

• Perform all security functions where passenger contact is involved, i.e. check passengers’ documents and screen passengers at check-in and at the departure gate

• Search and observation of all areas of the operation and passengers a well as escorting of passengers

• Work closely with and take instructions from the Lead Agents responsible for the flight/work areas/shift

• Conduct relevant administrative duties e.g. pre-flight and post flight departure

• Represent AA by adhering to the uniform standards and by adopting a customer focused approach at all times

• Promote and sell AA services and products to our customers

• Attend and complete all compulsory training by given deadlines

• Adhere to and promote safe working practices all times

• Carry out any other reasonable duties consistent with the post

Job Requirements

• ​​​​Have excellent interpersonal skills

• Have a solution orientated approach

• Have the ability to resolve conflicts within time constraints and without losing control

• Have the ability to handle stress effectively and work with minimum supervision

• Have a strong customer focus and enjoy face to face contact with customers

• Be a representative of the company at all times

• Have a well-groomed appearance & adhere to the uniform standards at all times

• Be willing and able to work in a shift environment (including weekends, bank and public holidays)

• Be reliable and punctual

• Comply with all AA policies and procedures

• Have the ability to communicate both written and verbally in English and German

• Have excellent skills in identified areas of Customer Services

• Be willing and able to attend training in the USA and Europe and successfully complete all relevant training

Preferred Qualifications

• Computer knowledge including Microsoft Word, Excel and email

• Sabre or other reservation system skills

Job Details

Company: American Airlines

Employment Type: Part-time

Job Location: Frankfurt, Germany

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