Job Description
Supports the Inflight 24/7 Support Desk and the Operations Control Center (OCC) teams by proactively working, resolving and communicating Inflight issues related to regular/irregular operations, emergency response and staffing. This will be accomplished one journey at a time while taking care of each other and our guests.
Benefits and Offers
We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Respond to Flight Attendant operational needs on a 24 hour basis (providing timely flight attendant advocacy/resolution to scheduling, logistics and IROP issues.
Liaison to the daily operation of Crew Scheduling and represents Inflight Base Operations as directed on various meetings and committees (to include all daily operational calls and ad hoc meetings).
Responds to all delays attributed to Inflight and Catering. This includes follow-up and ensuring accuracy in reporting.
Conducts research and handles special projects as assigned by the Vice President of Inflight Experience and Director of Inflight Base Operations to support the goals and objectives of the Operations and prepares specialized reports.
Provides support to the OCC by solving for Inflight and provisional issues as a result of OCC decisions.
Provides support to all Flight Attendants by filling a 24/7 Help Desk support for incoming questions, comments, concerns down line
Provides timely and detailed briefings to leadership regarding emergency response, crew staffing, and flight attendant issues/concerns to uphold operational integrity.
Acts as the manager designee and is accountable for late night weekday and full weekend liaison to all Inflight bases and coordinates with appropriate Base Managers/Regional Directors when necessary.
Coordinates with other operational departments in investigations requests.
Job Requirements
Strong sense of urgency with the ability to prioritize operational needs and follow-up as appropriate.
Thorough knowledge of Microsoft products such as Excel, Outlook, Word, and PowerPoint, as well as a thorough knowledge of Citrix. Ability to utilize all available technology to create, edit and maintain all necessary information.
An intermediate understanding of all applicable Federal Aviation Regulations and how they apply to our daily operations.
An understanding of a Flight Attendant’s role and daily job duties, as well as Flight Attendant Collective Bargaining Agreements. Advanced understanding of Company policies/procedures as well as the Inflight Performance Management Policy.
Must be able to display the utmost professionalism, confidentiality, and good judgment at all times.
Ability to interact with crewmembers, fellow supervisors, and management in a positive and constructive manner.
Adapt to various work schedules and times. Must be able to adjust thought processes to coincide with the growth and development of the industry, as well as the company.
Ability to maintain current Spirit Airlines Flight Attendant Certification
2+ years’ Inflight or Flight Attendant experience preferred
At least 1 or more years of relevant experience
High School Diploma required; Bachelor’s degree preferred
