Job Description
Delta Air Lines is the most awarded airline for customer satisfaction. We are looking for Customer Experience Specialists to join our high-energy call center environment. As a member of our Reservations team, you will join a service and sales-focused team passionate about listening to, caring for, and connecting with customers. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products. Ideal candidates have the desire to make our customer's travel not only outstanding but memorable.
The starting pay for Customer Experience Specialists is $18 per hour (effective 11/1/2022). Additional pay increases occur regularly through 10.5 years to the current max of $33.58 per hour.
Delta will be offering a $2,500 sign-on bonus to new hires
Benefits and Offers
Competitive salary, performance incentives, industry-leading profit sharing, and 401(k) with generous company contribution up to 9%
Paid time off including vacation, holidays, paid personal time, and maternity leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International (standby) flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
Programs to engage with community service and sustainability
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services and childcare
In our fast-paced environment, you will connect with customers and build an experience where they feel heard, understood, and meaningful, which is accomplished by:
Effectively listening
Quickly identifying and owning customer issues
Actively search for solutions to problems
Making quality decisions
Attention to detail
Interacting with a globally diverse group of customers and colleagues
Your main responsibilities in this role include the following:
Duties and Responsibilities
Specialists consistently sell travel-related services, including car rental and credit card vendor partner products. Specialists must understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements.
There are future opportunities to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may assist customers via Twitter, Facebook, or other emerging social media platforms.
Job Requirements
High School graduate, GED or High School Equivalency.
Embraces a diverse set of people, thinking, and styles.
Consistently makes safety and security, of self and others, the priority.
Be at least 18 years of age.
Authorized to work in the United States.
New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek.
Digital literacy in navigating web-based and airline-specific software applications, email, instant messaging, and internet searches.
Demonstrate clear, cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation.
Reliable and committed to maintaining excellent attendance, performance, self-motivation, and goal attainment.
Successfully pass a pre-employment background check and drug test.
Where permitted by applicable law, you have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
One year of experience working in sale or customer service is helpful, but not required
