Southwest Airlines is hiring Customer Service Agent - PT Job, Memphis, TN

Southwest Airlines

Job Description

Customer Service Agents at Southwest Airlines provide legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems;

• Responsibilities include greeting and handling Customers in a polite and friendly manner;

• Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets;

• Computes charges, makes change and balances daily transactions;

• Checks in baggage and Cargo;

• Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed;

• Handles transactions required to board the aircraft in a timely and efficient manner;

• Deals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company;

• Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal;

• Must maintain the ability to wear prescribed uniforms;

Job Requirements

• Southwest Airlines will consider your interest for the Memphis Customer Service Agent position if you are currently a resident of Tennessee, Mississippi or Arkansas

• High School Diploma, GED or equivalent education required.

• Must be at least 18 years of age.

• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

• Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces;

• Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods;

• You will need to be available to work a variety of shifts, including nights, weekends and holidays and overtime;

• Typing and keyboarding skills;

• Must be able to satisfactorily complete a Customer Service Agent training program with an 80% or greater average and an evaluation period;

• This is a union position covered by the International Association of Machinists (IAM).

• To work at the airport, you must be able to obtain a Secured Identification Display Area (SIDA) badge. You will be required to meet all local airport requirements. For the security access, job seekers must have no conviction, guilty plea, or judgment not guilty by reason of insanity in the last 10 years for any of the following disqualifying criminal offenses, as determined by the federal Transportation Security Administration:

  1. Forgery of certificates, false marking of aircraft, and other aircraft registration violations

  2. Interference with air navigation

  3. Improper transportation of a hazardous material

  4. Aircraft piracy

  5. Interference with flightcrew members or flight attendants

  6. Commission of certain crimes aboard aircraft in flight

  7. Carrying a weapon or explosive aboard an aircraft

  8. Conveying false information and threats

  9. Aircraft piracy outside the special aircraft jurisdiction of the United States

  10. Lighting violations involving transporting controlled substances

  11. Unlawful entry into an aircraft or airport area that serves air carriers or foreign air carriers contrary to established security requirements

  12. Destruction of an aircraft or aircraft facility

  13. Murder

  14. Assault with intent to murder

  15. Espionage

  16. Sedition

  17. Kidnapping or hostage taking

  18. Treason

  19. Rape or aggravated sexual abuse 2

  20. Unlawful possession, use, sale, distribution, or manufacture of an explosive or weapon

  21. Extortion

  22. Armed robbery or felony unarmed robbery

  23. Distribution of, or intent to distribute, a controlled substance

  24. Felony arson

  25. A felony involving a threat

  26. A felony involving: Willful destruction of property; importation or manufacture of a controlled substance; burglary; theft; dishonesty, fraud, or misrepresentation; possession or distribution of stolen property; aggravated assault; bribery; or illegal possession of a controlled substance punishable by a maximum term of imprisonment of more than 1 year, or any other crime classified as a felony that the Administrator determines indicates a propensity for placing contraband aboard an aircraft in return for money

  27. Violence at international airports

  28. Conspiracy or attempt to commit any of the aforementioned criminal acts listed above

Job Details

Company: Southwest Airlines

Employment Type: Part-time

Job Location: Memphis, Tennessee, United States

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