Job Description
This job is a member of the Flight Service Team, within the Customer Experience Division. The Coordinator, Flight Service performs a wide variety of administrative duties to support Flight Attendants and Flight Service management employees in the daily operation
Duties and Responsibilities
Your main responsibilities in this role include the following:
Responds to Flight Attendants general questions in person and by phone
Files expense reimbursement, handles mail and FEDEX
Provides Tablet support at the Crew Service Centers
Assists in the coordination of Flight Attendant parking and Crew IDs
Orders supplies and maintains the e-board in the crew rooms
Works at the Crew Service Center and has interaction with Flight Attendants throughout the shift by coordinating and resolving Flight Attendant queries
Assists the Duty Managers with all aspects of Flight Service operation
Ensures office and crew room computers and equipment are in working condition
In the absence of a Duty Manager, the Flight Service Coordinator will assume all Duty Manager administrative functions
Job Requirements
High School diploma or GED equivalency
2 years experience with PC, Sabre, DECS, and RES
Independent judgement and decision making skills
Knowledge of working with contract labor groups
Ability to work all shifts, holidays and overtime as required
Requires rotation of shift and days off
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Current or previous Flight Service, Crew Schedule experience
Preferred Qualifications
Job Details
Company: American Airlines
Employment Type: Full-time
Job Location: Los Angeles, CA, USA
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