Job Description
The Customer Experience team provides analytical and industrial engineering support to our airport locations across the world. Our goal is to maximize productivity and efficiency while providing optimal customer service.
Benefits and Offers
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Your main responsibilities in this role include the following:
Duties and Responsibilities
Identify, analyze and recommend solutions to operational and process challenges within the airport environment and supporting departments
Develop and maintain airport staffing models to analyze manpower requirements and provide accurate headcount forecasts
Perform time and motion studies and analyze results to make recommendations to change standards and processes
Evaluate the implications of strategic projects such as capital expenditures and process and technology changes
Complete ad-hoc projects and analyses as assigned
Job Requirements
Pursuing an undergraduate degree in Industrial Engineering
Highly proficient in use of Microsoft Office software, including Access, Excel, Word and PowerPoint
Strong leadership and organizational skills
Excellent quantitative and analytical skills with an aptitude for problem solving
Strong written and verbal communication skills, with ability to effectively interact with employees at all levels of the organization
Ability to work effectively, meet deadlines, and shift priorities appropriately in a fast-paced, dynamic work environment with great attention to detail
Able to work independently with minimal supervision
Experience with SQL and simulation software is a plus
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