Job Description
Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
Part time with 20-30 scheduled per week with the opportunity to pick up more hours if desired.
The hours of operation are 5AM - 11PM, seven days per week.
We are looking for candidates who are flexible and can work any shift assigned.
Benefits and Offers
The position pays $15.00/hr per union agreement.
For eligible employees, our company offers a unique total rewards package that few companies can match, including;
insurance coverage for medical, dental and vision care
401(k) retirement savings plans
monthly and annual incentive bonus plans
paid time off and a generous employee travel program
Duties and Responsibilities
Your main responsibilities in this role include the following:
Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
Sell tickets and ensure cabin accommodations
Perform computer and paperwork tasks
Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades
Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
Processing and securing passenger luggage
May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction
Other duties as assigned
Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness, and Caring
Job Requirements
High school diploma or equivalent required
Must be at least 18 years old
Must be authorized to work in the U.S.
Two years of customer service or community service experience required
Possess excellent communication skills (both verbal and written)
Possess exceptional interpersonal skills
Type at least 25 WPM required
Ability to consistently lift 50 pounds required
Flexible to work varied shifts, weekends, holidays required
Able to participate in paid training required
Able to learn and operate a computerized reservation system
Able to adapt to performing work according to set procedures
Able to anticipate needs of others in a fast paced environment
Job Details
Company: Alaska Airlines
Employment Type: Part-time
Job Location: Orange County, California, USA
