Job Description
Provides Legendary Customer Service by managing Ramp Agents and oversees their work performance to ascertain that all job assignments are carried out according to Company regulations in a safe and efficient manner to assure that an on-time operation is maintained.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Provides special care, attention, and assistance to internal and external SWA Customer’s as needed
Assists in training and mentoring Ramp Agents to ensure awareness of appropriate regulations, procedures, and Company policies
Manages and evaluates the work performance of Ramp Agents to ensure that their work performance, attendance, and appearance meet Company requirements
Sets clear expectations on daily assignments and procedures or process changes to Employees.
Recognizes Team member achievements and ensures appropriate and effective coaching and/or accountability is delivered to address performance shortcomings
Actively coordinates with all departments to maintain the station's on-time performance
Partners with fellow Supervisors and Leadership to achieve Station objectives
Ensures all Ramp Agents are properly assigned and utilized
Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty
Proactively reallocates Employees as needed and assigns rest and meal breaks as required
Determines that aircraft are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained
Maintains oversight in handling and operating condition of all ramp equipment in addition to ensuring ground equipment is serviced and fueled as necessary
May perform SIDA signatory responsibilities as assigned
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Job Requirements
Ability to successfully complete Ramp Agent training and perform all essential job functions of a Ramp Agent
Ability to assume a high level of responsibility
Ability to successfully work with others as part of a Team, meet the public and work in a variety of challenging situations under stressful conditions
Ability to effectively communicate information and instructions verbally and/or via radio equipment, telephone, face to face, and public address systems
Ability to read documents, follow instructions, learn, understand, and teach ramp operations procedures, rules, and regulations
Ability to read and write English
Ability to use computer keyboard with sufficient speed to meet demands of job. Must be able to sufficiently use and navigate current computer software, including Microsoft Office products
Ability to work in environment with exposure to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods of time
Ability to demonstrate awareness of hazardous situations and maintain safe working environment in addition to handling emergencies as needed. Must maintain alertness to moving vehicles and aircraft
Ability to work safely and with urgency under tight time constraints to accomplish quick turns of aircraft
Ability to demonstrate strong organizational skills and attention to detail
Ability to solve complex operational problems
Ability to manage highly sensitive and confidential information
Knowledge of Ramp, Operations, Provisioning and Freight Agent collective bargaining agreements and Company policies and procedures preferred
No education requirements
Preferred: College coursework or degree
Preferred: 2 years of airline, military or industry related work experience in ramp, operations, or provisioning functions
Must be able to obtain a SIDA badge and meet all local airport requirements
Must possess a current valid driver’s license issued in the United States
May be required by Station Leadership to obtain a Customs' Seal and meet all requirements to work international flights
Must be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces
Must be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods
Must be able to work in cramped or high places
Must be able to carry heavy items up and down jetway stairs
Must maintain the ability to wear prescribed uniforms
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be able to comply with Company attendance standards as described in established guidelines
Must be at least 18 years of age
Must be able to work various shifts including nights, weekends, holidays, and overtime and some travel may be required for training
OTHER QUALIFICATIONS
Job Details
Company: Southwest Airlines
Employment Type: Full-time
Job Location: Philadelphia, Pennsylvania, United States
