Job Description
The Office Agent Senior is responsible for the documentary handling of cargo and mail. She/he will provide support and guidance to Office Agents and provide onsite support where applicable
Duties and Responsibilities
Your main responsibilities in this role include the following:
Within the operational targets set by the Head of Sales & Handling and/or Cargo Supervisor the Office Agent Senior performs the following duties:
Documentary Acceptances.
Shipment Data Capture.
Prioritization of Export Build-up and Import Breakdown.
Preparation of Export and Import documentation (Manifest, AWBs)
Handling of irregularities (MSCA, MSAW, FDCA, damages)
Preparation NOTOC.
Close out flight.
Handling of irregularities (MSCA, MSAW, FDCA, damages)
Customer contact (Notify customer)
Hand over AWB and Docs to customer.
Debit charges.
People Management/Supervision
Assists the Cargo Supervisor in monitoring the Office Agent Junior.
General
Provides feedback to Office Supervisor.
Provides Support to Office Agent.
Supports, co-operates, and communicates with all colleagues.
Participates in staff briefings.
Performs all other duties assigned or delegated by supervisors.
Job Requirements
High school diploma/GED desirable.
2 – 3 of professional experience.
High school diploma or equivalent. Experience in warehouse handling favoured.
Fluent English required.
Local/other language required.
Required qualification according to CHM/GOM.
Computer skills as user.
MS office.
Good cost consciousness.
Excellent detail oriented.
Strong oral and written communication skills.
Good problem Solving.
Good quality consciousness.
Strong productivity driven.
Good reasoning ability.
Strong safety and security.
Excellent ability to work under pressure.
Strong adaptability.
Good assimilation.
Good conflict skills management.
Strong customer orientation.
Strong customer service.
Excellent commitment.
Good corporate awareness.
Strong flexibility.
Good independence.
Strong initiative.
Strong intercultural awareness.
Strong interpersonal skills.
Strong judgment.
Strong professionalism.
Excellent reliability.
Excellent responsibility.
Excellent teamwork.
Personal Competencies
Job Details
Company/Organization: Lufthansa Cargo
Employment Type: Full-time
Job Location: Los Angeles, CA, USA
