Job Description
In this position you will be required to support in multiple areas of the operation including Customer Service (Ticket & Gate) and Ramp Agent. You will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service /Ramp Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.
As a Ticket Agent you are the first to greet our customers. You will guide and assist them with the ticketing and baggage check-in process.
Use a computer to sell, print and reissue tickets.
Manage the check-in process, ensuring that customers have the proper documentation for travel.
Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
Practices safety conscious behaviors in all operational processes and procedures.
As a Gate Agent you will help our customers with routing, trip planning and gate boarding. Responsibilities for this position include, but are not limited to:/p>
Use computers to assist customers with seat availability, gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process. Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. Practices safety conscious behaviors in all operational processes and procedures.
As a Baggage Handler/Ramp Operator, you will work with an innovative team whose common goal is to ensure that our customers' baggage and cargo arrives safely and on time to drive a positive customer experience. Responsibilities for this position include, but are not limited to: /p>
Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for on-time connections by guiding incoming and departing aircrafts from the gate positions. Safeguard cargo, baggage and mail from damage, loss, and weather. Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion. Repeatedly lift and load baggage onto carts and ensuring each bag reaches its destination. Operate baggage scanners and computers to ensure baggage and cargo are routed correctly to the passenger's destination. Practices safety-conscious behaviors in all operational processes and procedures.
Job Requirements
Have a high school diploma or GED equivalent
Consistently makes safety and security, of self and others, the priority.
Embraces a diverse set of people, thinking, and styles.
Be at least 18 years of age
Frequently lift bags or items weighing up to and including 80 pounds
Be authorized to live and work in the country you are applying to
Possess entry-level computer skills
Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays
Must be fluent, both written and orally, in English
Must possess a valid Canadian Drivers License
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
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